Grounded in your policy wording
The agent answers with what your documentation actually says. If a case isn't covered by the docs, it says so and routes to your team — and that honesty is measured with a refusal-rate score.
Insurance
AI agents for insurers that answer like an expert broker
"Does my home policy cover water damage?" is not a question a generic chatbot should improvise. Deepgent agents answer coverage questions from your actual policy wordings and product sheets — precisely, in the policyholder's language, and with an auditable trail of what was answered and why.
The problems it solves
- Coverage questions dominate: policyholders ask what's included before ever opening a claim, and every wrong answer becomes a complaint.
- Claims anxiety: when something happens, customers want immediate guidance on steps, documents and timelines.
- Products evolve constantly: clauses, exclusions and campaigns change, and keeping every channel consistent is a full-time job.
What a Deepgent agent changes
Claims guidance, step by step
Document your claims process once and the agent walks every customer through it: what to report, which documents to attach, and what happens next.
Verified actions
Via tool calling the agent verifies identity and checks appointment or case status against your systems before sharing anything sensitive.
Every conversation is scored for grounding and honesty, so your compliance team can see exactly how the agent handles coverage questions.
Questions your agent answers from day one
Trained on your own documentation, a Deepgent agent instantly resolves questions like these:
- Does my home policy cover water damage?
- What waiting periods does my health insurance have?
- How do I file a claim and what documentation do I need?
- What's the difference between third-party and comprehensive coverage?
- Does my travel insurance cover flight cancellation?
- How do I add another driver to my policy?
Frequently asked questions
Can the agent answer coverage questions without making anything up?
Yes — it answers exclusively from the actual policy wording you upload. If a coverage is not documented, it says so and hands off to your team. Every conversation is also scored on grounding and honesty, so compliance can see the agent stays on script.
Can it guide a customer through a claim?
Yes. The agent walks the customer through the claim step by step from your own protocols — what documentation to gather, deadlines and next steps — at any hour, and hands off the cases that need a person.
How does it stay current when clauses or campaigns change?
You re-upload the updated document or add a real-time note (for example, a running campaign) and the agent takes it into account immediately, without rebuilding the knowledge base.
How much does an AI agent for an insurer or brokerage cost?
The Starter plan is €99/month with 500 monthly conversations; Growth is €399/month with 1,500; Enterprise is €2,999/month with 15,000, premium re-ranking and 24/7 support. You start with no card and no commitment.
Insurers run on trust. An agent that never invents an answer — and proves it with quality metrics — protects yours while cutting response times to seconds.