Your tariffs and readings, explained correctly
Upload tariff sheets, reading guides and contract conditions; the agent answers from them and only them, so every channel gives the same explanation.
Water & gas
AI agents that explain water and gas bills the way you wrote them
Water and gas customers rarely call with good news: a bill that doubled, a meter reading they don't understand, a supply cut on their street, a boiler inspection notice with a deadline. Deepgent deploys an agent that explains your tariffs, readings and procedures exactly as your documentation defines them — 24/7, in the customer's language, and without inventing a single figure.
The problems it solves
- Bill shock floods every channel: one confusing concept on the invoice — estimated readings, tariff tiers, taxes — generates thousands of identical calls.
- Meter readings confuse: estimated versus real readings, cubic-meter conversions and regularizations are hard to explain consistently by phone.
- Inspections and outages create urgency: a mandatory gas revision notice or a supply cut needs clear answers now, not a queue.
What a Deepgent agent changes
Procedures turned into guidance
Registrations, ownership changes, direct-debit updates, inspection bookings: documented once, the agent walks every customer through the steps and the paperwork.
Instant updates when things break
A supply cut in one district? Publish it as a real-time note and the agent informs affected customers immediately, without touching your knowledge base.
Every conversation is measured with quality scores — grounding, honesty, refusal rate — so you can prove the agent explains your tariffs as written.
Questions your agent answers from day one
Trained on your own documentation, a Deepgent agent instantly resolves questions like these:
- Why did my water bill double?
- What does the estimated reading on my gas meter mean?
- Is there a supply outage on my street?
- When is the mandatory gas inspection due and what does it cost?
- How do I set up service at my new home?
- How do I dispute a bill I think is wrong?
Frequently asked questions
Can it explain a confusing bill without getting it wrong?
It explains every line item — estimated vs. actual readings, conversions, taxes — exactly as written in your own documentation. If something is not documented, it says so and hands off to your team instead of risking an answer.
Can it guide procedures like new connections or ownership changes?
Yes: it turns your procedures into a step-by-step guide — which documents are needed, deadlines and the next action — available at any hour, with a handoff to your team when the procedure requires it.
How do I communicate an outage or incident in real time?
You add a real-time note with the incident (affected area, estimated schedule) and the agent immediately incorporates it into its answers, without rebuilding the knowledge base.
How much does an AI agent for a water or gas company cost?
Three plans: Starter at €99/month with 500 conversations, Growth at €399/month with 1,500 and real-time notes, and Enterprise at €2,999/month with 15,000 and 24/7 support. Starting requires no card and no commitment.
Utilities live on trust and clarity. Turn the billing-question queue into a self-service channel that explains every concept the way your documentation defines it — and frees your team for the cases that truly need them.