Answers from your catalog, not from the internet
Upload your plans, coverage docs, tariffs and FAQs. The agent answers exclusively from them — if something isn't documented, it says so and hands over to your team.
Telecom
AI customer service agents for telecom operators
Telecom customers don't wait. They want to know why their connection dropped, what their plan includes, when fiber reaches their street, and whether roaming works at their destination — and they ask at any hour, through every channel. Deepgent puts an AI agent on your website that answers all of it from your own documentation, in your customers' language, without inventing a single answer.
The problems it solves
- The same questions on repeat: coverage, rates, permanence, invoices and router setup crowd out the cases that really need a human.
- Peak-hour saturation: an outage or a promotion floods every channel at once, and wait times explode.
- Answers that vary by agent: plan details and network conditions change fast, and outdated answers turn into claims.
What a Deepgent agent changes
Real actions on your systems
With tool calling, the agent checks payment status, service status, data balance or roaming state against your own APIs and answers with live data, identity-verified.
One brain across web, portal and support
The same knowledge base powers a friendly website chat and a formal customer-portal assistant, each with its own tone, limits and metrics.
Deepgent's tool-calling layer runs in production with telecom-specific tools today: payment status, service status, data balance and roaming checks, all behind fail-closed authentication.
Questions your agent answers from day one
Trained on your own documentation, a Deepgent agent instantly resolves questions like these:
- What does my fiber and mobile plan include?
- Why did my bill go up this month?
- Do you have fiber coverage on my street?
- How do I set up the router you sent me?
- Does roaming work at my destination, and what does it cost?
- How much data do I have left this month?
Frequently asked questions
How long does it take to get the agent live for a telecom operator?
Days, not months. Upload your plans, coverage documentation and FAQs (PDF, Word, text or Markdown), set the tone and limits, and paste one script tag on your site. The REST API and MCP server are available from day one.
Can the agent check real customer data, like data balance or service status?
Yes. The tool-calling layer runs in production today with telecom-specific tools: payment status, service status, data balance and roaming checks. Sensitive actions require identity verification (fail-closed authentication).
What happens when a customer asks something that isn't in the documentation?
The agent says so clearly and hands off to your team — it never improvises an answer. Every unanswered question is also logged as a coverage gap, so you know exactly what documentation to add.
How much does an AI chatbot for a telecom operator cost?
From €99/month (Starter, 500 conversations/month). Growth (€399/month, 1,500 conversations) adds real-time notes and coverage-gap detection; Enterprise (€2,999/month, 15,000 conversations) adds premium re-ranking and 24/7 support. No card and no commitment to start.
From your documents to a production agent in days: upload your knowledge, tune the tone, paste one script tag, and measure every conversation with quality scores.